Frequently asked questions about our legal service

Will I have to pay for legal advice?

We do not usually charge clients a fee for our services. When we talk with you, we will ask you about your situation because we aim to provide services to people who are financially disadvantaged. Sometimes we will charge costs like a court fee or the cost of obtaining a report to help you access your rights.

Why do you have to collect my personal information?

We collect this information so we can understand how best to help you. If your matter includes another person (for example, if you are seeking a court order to protect yourself from someone), we also perform a conflict check using the other person’s name to check we haven’t already helped the other person. If we have not seen the other person, we can help you. You can read about our Privacy Policy here.

Can I remain anonymous and still receive advice?

No. We need to know your name to deliver services to you.

How do I provide feedback?

We would love to hear from you by phone or in writing if you have feedback about our services and staff. Visit our contact page to find out how.

Can I make an appointment to see a solicitor?

Not for your first appointment. For new advice, please telephone our office during one of our phone advice sessions to speak with one of our solicitors first. See our contact page to find out how.

How are you different from Legal Aid?

We are a not-for-profit organisation and we work closely with our community. We can sometimes help people who are not eligible for Legal Aid. We also provide community legal education and advocate for law reforms that will benefit our community.

We are a Community Legal Centre. Community Legal Centres and Legal Aid both provide legal help to socially and economically disadvantaged people.

Can you represent me in courts or tribunals?

We can sometimes represent clients at courts or tribunals – it will depend on the availability of a solicitor and the kind of legal help you need.

How do you decide which clients to help?

We consider:

  • your income
  • where you live
  • whether we can provide advice on the area of law you need help with.


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